Voice of Customer Awards for the year 2005 TVS Logistics Services Limited, a pioneer in providing end-to-end Supply Chain Management services in auto vertical was recognised and presented the 'Voice of Customer Awards for the year 2005' for being the best logistics service provider both in the Automotive and Auto Components industry in India by Frost & Sullivan - a global consulting and rating firm, on 24th March 2006 at a special function in Chennai in the presence of industry and thought leaders. Mr.R. Dinesh, Executive Director and Mr. S.Ravichandran, President of TVS Logistics Services received the Certificates of Excellence and the Crystal Plaques from Mr. Vinod Dasari, Chief Operating Officer, Ashok Leyland and Mr.L. Ganesh, Chairman CII Logistics Committee. Mr. R. Dinesh, Executive Director TVS Logistics Services in his address said This award is a testimony to our efforts in understanding the requirements of each and every customer to create a unique value chain for each one of them.' He stressed that logistics is not just a delivery system but one of bringing continuous improvements in business processes. Thanking the customers and his employees Mr. Dinesh expressed his desire to become the best Supply Chain solutions provider to manufacturers in India wanting to globalise their operations. Frost & Sullivan carried out extensive primary research with the logistics managers of automotive and auto component companies to determine the parameters that encompassed transportation, warehousing, value added services and overall delivery capabilities. Each service provider was rated after rigorous analysis to create composite scores based on performance of individual companies. TVS Logistics Services Limited emerged as a clear and dominant leader in both the segments. Congratulating TVS Logistics for creating rare benchmark for the industry leading from the front Mr. L. Ganesh, Chairman CII Logistics Committee said, There are profound implications for supply chain managers by outsourcing their logistics to gain advantage both in cost and price.' Mr. Vinod Dasari, Chief Operating Officer, Ashok Leyland praised, TVS Logistics services for adding value to their process and bringing in a degree of professionalism and structure.Commending its adaptability, customer focus and willingness to learn he recalled the beneficial relationship with TVS Logistics Services, a relationship that stressed cost reduction through enhanced Supply Chain to drive overall business growth. Mr.S.Ravichandran, President TVS Logistics Services while outlining the innovations in Supply Chain Management drew on the learning experiences of TVS LSL from the industry. He emphasised that any action that leads to reduction of total time in supply chain and its associated costs would be an innov_tion. While appreciating the interest and involvement of the customers he said 'Manufacturers require knowledgeable service partners who can put them on a fast forward track through excellent logistics support. ' This twin award is a thumb's up to our efficient logistics and proclaims aloud our service proficiency, a resounding acknowledgment of our core strengths nurtured over the years.